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Username and Password Issues
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Contents
Username and Password Issues
4 Articles
in this category
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Password Security
During Digital Banking enrollment , users must create a username and password to access their account. This section describes the requirements and password validators we use to ensure the creation of strong passwords. For troubleshooting username a...
Username Recovery and Password Reset
Users can easily recover their usernames or reset their passwords if they forget. To do this: 1. On the login page, select Forgot your username or password? 2. Enter the email address where you would like to receive password reset instr...
Reset Password for a User
You can manually reset a user's password from the user's profile in the Admin Platform. This action provides an onscreen reset password link that you can share with the user. The link expires after a short time. The link is helpful for your financia...
Change Password for Staff
The Change Password feature lets your staff easily change their passwords directly in the Admin Platform without receiving reset emails. From the Admin Platform, select the cog wheel, then select Change Password . Enter your Old password and...
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Current password
Current password is required
New password
New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password
Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password should be same as new password
Update
Change profile
Success!
First Name
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last Name
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
New email
Enter a valid email
Re-enter your password
Enter a valid password
Your profile has been successfully updated.
Update
Logout