Troubleshooting & Support

While rare, an application may return an Opening Failed status, which typically requires manual intervention by the financial institution. This state means that the account was not successfully created on the core. Either a core banking task, core b...

Cross-Site Request Forgery (CSRF) is a type of malicious exploit of a website or web application where unauthorized commands are submitted from a user that the web application trusts. To prevent this attack, all our forms contain a hidden CSRF token...

This action allows you to log in as the user and view their account information. Only staff users with the permission "can emulate user" have the ability to log in as a user. This is a read-only emulation and will not allow you to make changes. ...

Select this action to lock the user's account, so they cannot log in to Digital Banking. Once locked, the Unlock User action becomes available in the Actions menu to unlock the user's account. Note: Unlocking a user does not reset the number o...

Your staff can easily convert users from consumer (personal) type to business type if they were set to consumer by mistake. For instance, this may be needed if your institution has a business user who enrolled incorrectly or was converted incorrectl...

An Apple Distribution Certificate is a digital certificate issued by Apple that allows developers to distribute their apps on the Apple App Store. It's a crucial part of the app development process for iOS devices. The certificate verifies that you,...

Internet Protocol (IP) addresses are unique numerical labels assigned to devices connected to the Internet, like a home address for your computer. Controlling access to your network via IP address is an important security measure to mitigate threats...