For security and compliance reasons, your institution may want to have applications automatically update to “Expired” status. The automatic expiration is configured in Narmi Command and is based on the number of days since the application was last updated and/or the application status. We expire applications at 7:00 am in your institution's local time zone.
Once you enable the expired applications functionality, it applies retroactively, applying the automatic expiration to existing applications.
Note: You cannot change the status of an application once it has expired. To continue applying, the applicant must start a new application. We do not send the applicant an email when their application has expired.
The following institution settings control expired applications (all three settings are required for the expiration functionality). To configure the settings below, from the Narmi Command sidebar, select Configurations > Institution settings.
Applications Expire – If set to
True, this enables the automatic expiration functionality; the default isFalse(not enabled)Days to Expire Applications – Once Applications Expire is set to
True, applications automatically expire if the application has not been updated after the number of days specified here. The default is30, meaning if there are no updates to the application in 30 days, it will automatically expire.States to Expire Applications – Once Applications Expire is set to
True, the automatic expiration only applies to applications that are in the statuses listed here. The default states are:["creating", "creating_preapproved", "creating_unverified_already_exists_on_core", "creating_verified_already_exists_on_core", "creating_reissued", "funding_failed"], meaning automatic expiration only applies to applications with those statuses after the number of days specified above. Additionally, the states"documents_requested"and“review”are available options, but not selected by default. Your institution can choose to select these two additional states.
Expired Applications in Alloy
When an application expires in Alloy, your institution can opt to have the application moved to “Expired” status in Narmi. To set this up, webhooks must be configured in Alloy Settings to notify about application_expired under Journey application event(s) to be notified about. Please contact your Narmi Relationship Manager for assistance.
