Digital Banking

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Digital Banking

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About Digital Banking

Digital Banking provides your consumer and business users with a feature-rich banking experience designed for modern life. Users can view account balances, transaction activity, and perform transfers all within the web dashboard or mobile home feed....

Enrolling in Digital Banking

5 Articles in this category

Web Dashboard

The Dashboard is the first page a user sees upon logging into online banking. It displays all of the user's accounts—from obvious ones like checking and savings to less obvious ones like CDs and loans. It’s a one-stop shop for a user's total financi...

Accounts

From Accounts , users receive the full picture of their finances in just a few seconds. Users can view complete transaction details, transfer funds, view statements, and perform other actions, depending on the type of account. This category describ...

Mobile Banking

The mobile app opens to the Home screen—a scrollable feed where your users can find what they need with ease. The feed provides an overview of accounts and recent activity, as well as services your financial institution offers. With mobile bankin...

Loans

For your customers or members with loans, mortgages, and leases from your institution, they can easily view them under Accounts and quickly make loan payments via bank account. Navigating to Loans To access loans from the web app, on the Dashboa...

Transfers

9 Articles in this category

Documents/Statements

Your financial institution may offer electronic documents for on-demand visibility within Digital Banking, including monthly account summary statements, tax documents, and e-notices. These are also known as "e-statements" or "paperless statements." ...

Support

The self-service Support hub helps your users find answers quickly using the support channels they prefer. Options include sending a secure message, sending an email, or calling the support phone number(s) provided. Users can also browse frequently ...

Tools (Web Only)

From Tools , consumer users can manage their cards and turn on automatic savings. Business users can also manage user access and dual approvals for wire transfers. This category describes functionality in the Tools menu for web. In this categor...

User Profile (Web Only)

By selecting their name in the upper right corner of the web app, users can access extra features such as unified login, updating personal information, customizing alerts, and linking external accounts. This category describes options in the user pr...

Updating Digital Banking Disclosures

When users first enroll in Digital Banking , they must agree to your institution's Terms of Service, Privacy Policy, and/or E-SIGN Disclosure on the Review disclosures page. If you update these documents at your institution and the associated U...

Online Banking Footer

On the web app footer, users can view your institution's information, including the routing number, Support contact info, your institution's Terms and Conditions, and more. This footer displays on the login page as well, so users do not need to sign...

Deposit Insurer Signage

To comply with Federal Deposit Insurance Corporation (FDIC) guidelines, including the FDIC’s Part 328 Final Rule, Narmi provides your institution with the option to set a deposit insurer and have that insurer’s logo display in Digital Banking and Ac...

Business Banking End-User Communications

The following email communications are automatically sent to Digital Banking business users. Emails are sent via the Narmi system and typically have a "from" address of no-reply@[financial-institution-domain] unless you have a default "from" email...

Link or Unlink Organizations

By linking organizations, a user associated with multiple businesses can access Digital Banking via a single login that allows them to see all their accounts in the same dashboard, even if they are tied to different EINs. For example, an Org Accou...