Agent IQ provides a digital customer engagement platform, Lynq™, aiming to restore the personal touch in digital banking by augmenting human bankers with AI. This platform enables customers to connect with dedicated bankers through persistent messaging, video chat, and co-browsing, while AI handles routine inquiries, freeing up staff to focus on more complex tasks. By combining human empathy with AI efficiency, Agent IQ enables financial institutions to deepen customer relationships, enhance satisfaction, improve operational efficiencies, and ultimately increase profitability.
To offer Agent IQ in Narmi Banking for the web and mobile app, please contact your Narmi Relationship Manager. Your institution will be required to sign an agreement with AgentIQ, and Narmi will assist your institution with the necessary setup.
Agent IQ Lynq™ Portal
For instructions on how your staff can use the Lynq™ portal to interact with customers, go to https://portal.agentiq.com/ and log in with your Agent IQ credentials. Then select your name at the upper right and choose Lynq Portal.
Customer Interaction Overview
Once Narmi has set up Agent IQ in your Production environment, users move through the following engagement flow:
Customer starts contact – The user initiates a chat through Narmi Banking.
AI virtual assistant responds – The AI chatbot greets the user, analyzes the query, and attempts immediate self-service. The goal is to resolve common questions (FAQs, account info, basic tasks) instantly.
Context and personalization – AI gathers information and, if authenticated, uses the customer's profile to provide tailored responses.
Seamless hand-off – If AI can't resolve user requests, the system smoothly transfers the chat to your staff.
Using Agent IQ in Narmi Banking
Users can access Agent IQ via the web or mobile app:
On the web app, select the chat icon in the bottom right corner of the page or go to Support > Talk to someone.
On the mobile app, select the chat icon at the top of the home screen or go to the More menu > Help Center > Start a live chat.
Click through the introduction that appears, and select Get Started to begin the chat.
Users can type messages and add attachments.
For information on how your staff interacts with the AI Agent Assist platform, including video chat and co-browsing, visit the Agent IQ help documentation.
