If an account holder calls iPay support, iPay will need to identify the caller before assisting with any lockout or questions. There may be additional charges from iPay based on the type of support required. Please reach out to your Narmi General Manager with any questions.
The questions the support rep will use to identify the caller are:
Caller’s name
The user must be listed on the account. If they are not, the call center does not assist
Two other pieces of security:
Last 4 of SSN/TID
DOB
Account number
Mailing address
Email address
Security question:
If these are listed on the account, this will definitely be one of the security questions asked
If these are not listed/added yet, they will ask two of the other items above