Transfers

Your customers or members have several convenient ways to move money to or from an internal or external account—whether it's immediate, scheduled, bill pay, member to member, wire, or Zelle. This article describes each of these transfer types, all available from web and mobile.

In this article:

• Navigating to the Transfers Page
• Transfer
• Bill Pay
• Member to Member
• Wire
• Zelle

Navigating to the Transfers Page

To begin a transfer, from the web app, select Transfer from the top navigation bar, or select Transfer funds from the Dashboard. For business users, only those with appropriate permissions have access to transfers.

From the mobile app, select Transfer on the bottom navigation bar. 

Transfer 

Use the Transfer option to schedule a one-time transfer or a recurring transfer (a scheduled transfer for a fixed amount at regular intervals).

To schedule a one-time or recurring transfer:

1. From the Transfer page on web or mobile, select Transfer.

2. On the page that appears, enter the following information:

• From – Select the account that money will be transferred from. For instructions on adding a new external account, go to Add a New Account.
• To – Select the account that will be receiving the money. For instructions on adding a new external account, go to Add a New Account.
• Amount – Enter the amount of money to transfer.
• Frequency
  • Once
  • Daily
  • Weekly
  • Every two weeks
  • 1st and 15th
  • Monthly
  • Yearly
• Date – Select a date from the calendar that appears; the default is today’s date.
• Memo (optional) – Enter a short description of the transfer.

For web only, if your financial institution has limits on transfers, or is set up to provide disclosures, a link to View your transfer limits and disclosures is available. Your financial institution can opt to show this disclosure information, as well as customize its text. To do this, from our Admin Platform, go to Institution Settings > Institution Transfer Disclosure. To hide the disclosures option, remove the text in this setting.

Select Continue/Review to proceed with the transfer. At any time, select Cancel on the web app or the back arrow on the mobile app to quit the transfer.

3. On the next page, review the transfer information and select Make Transfer.

Note: At this time, we do not allow transfers from a new external account to a new external account. 

Add a New Account

To add a new account to transfer money from or to:

1. On the Make a Transfer dialog, select From or To, then select Add a new external account on web or Add an account on mobile.

2. In the dialog that appears, choose to instantly or manually add a new bank account:

• Instantly add – With this option, select the external institution and enter the credentials to verify the account instantly.
• Manually add – With this option, enter the account and routing numbers for the external bank, which will be verified with two microdeposits.

3. For manual adds, the account must be verified. Once the two microdeposits are received (which may take up to 3 business days), select your name in the upper right corner, then select Settings. Under Accounts, next to the account name, select Verify. In the dialog that appears, enter the amounts of the two deposits. Select Confirm and activate account. A confirmation message appears when successfully activated.

Delete a Scheduled Transfer

To delete a scheduled transfer:

1. From the top navigation bar, select Accounts, then select the source account the money will be transferred from.

2. In the Scheduled transactions section, select the Recurring tab. 

3. Find the transfer and select Delete.

Bill Pay

Bill pay allows users to send payments or electronic checks to personal or business recipients called "payees." If bill pay is enabled at your financial institution, the bill pay option is available in the web or mobile Transfers screen. 

To send money via bill pay:

1. From the Transfers page on web or mobile, select Bill pay.

2. On the page that appears, enter the following information:

• From – Select the account that money will be transferred from. For instructions on adding a new external account, go to Add a New Account.
• To/Select Payee – Select a payee to send money to. For instructions on adding a new payee, go to Add a New Payee.
• Amount – Enter the amount of money to transfer.
• Date of transfer/Payment Date – Enter the date that the transfer should occur.

Optionally, select View advanced bill pay options to open iPay for more advanced functionality.

Add a New Payee

To link a new payee for bill pay:

1. For web, on the Make a payment page, select To, then select Link a new payee from the menu. 

For mobile, after selecting Bill pay on the Transfers page, select To, then select Add a Payee.

2. In the page that appears, select the Payee type, either Business or Person.

For business payees, enter the payee's information and select Add payee.

Note: Make sure to enter the correct merchant account number and zip code. Incorrect entries will result in payment by physical check.

For personal payees, in addition to entering the payee's information, a secret phrase is required. The payee must enter this phrase in order to receive payment. After sending the payment, share this phrase with the payee.

Member to Member

With member to member transfers, users can send money to a member of the same financial institution using their account number. 

To send money member to member: 

1. From the Transfer page on web or mobile, select Member to member.

2. On the page that appears, provide the following information:

• From – Select the account that money will be transferred from.
• To – Select the account that will be receiving the money. This is an account of another member at the same financial institution. If this is the first time transferring funds to another member, add them first. For instructions, go to Add a New Member.
• Amount – Enter the amount of money that will be transferred to the member.
• Memo (optional) – Enter a short description of the transfer.

3. After entering the required information on the Send money dialog, select Continue.

4. Review the transfer information and if everything looks correct, select Send money.

A confirmation message appears when the transfer was sent successfully.

Add a New Member

To add a new member:

1. For web, from the Send Money dialog, select To, then select Add a new member.

For mobile, from the Member to member screen, select To, then select Add a member.

2. Enter the following information for the new member:

• First name – The member's first name. If the member is a business, enter “Business” in the First name box and enter the business name in the Last name box. For example, First name: Business, Last name: Anytown Hardware.
• Last name – The member's last name
• Account number – The member's Account number
• Relationship to you – The member's relationship to you, for example, "Sister"

After entering the member's information, select Add member.

Wire

A wire transfer is a method of sending money electronically between financial institutions without an intermediary system, so wire transfers are typically received faster than ACH transfers. If wire transfers are enabled at your financial institution, the Wire option is available in the web or mobile Transfers screen. For more information on how Narmi handles wire transfers, go to Wire Manager. 

Note: Our Digital Banking product only supports domestic wire transfers, not international wire transfers.

To wire money:

1. From the Transfers page on web or mobile, select Wire.

2. For web, in the form that appears, enter information for the wire. This includes the following required fields:

• Wire Details – The account the wire will be sent from, the amount of the transaction, and a memo about the transaction
• Recipient Details – Name, address, routing number, and account number

For mobile, enter the amount to transfer, the account the wire will be sent from, and a memo about the transaction. Select Continue to enter recipient details—name, address, routing number, and account number.

At the bottom of the web form and the mobile screens, select View your wire transfer limits and disclosures to learn about wire fees or limits. This may also include cut-off times for same-day wire processing. Your financial institution can opt to show this disclosure information, as well as customize its text. To do this, from our Admin Platform, go to Institution Settings. There are two settings that control the information shown in the disclosures box that appears: Wire Information and Wire Disclosures. The text entered in Wire Information displays first, and the text entered in Wire Disclosures displays below it. To hide the disclosures option, remove the text in these two settings.

After entering the required information, select Continue.

3. If your institution has two-factor authentication enabled for wires, the next page requires identity verification by entering a verification code. Select a method of verification, then select Send code. Follow the prompt on the next page to enter the code that appears on the trusted device.

If your institution would like to enable two-factor authentication for wires, go to the Admin Platform, under Institution Settings > Elevated Authentication Mode Required for Wires.

4. Review the wire information and if everything looks correct, select Send wire. A confirmation message appears if the wire was sent successfully.

Zelle

Zelle is a payments network and service that allows users to rapidly move money from one US bank account to another. While Zelle can be enabled across a variety of core banking systems, we currently support Zelle via Jack Henry Associates (JHA) PayCenter, which only works with the major Jack Henry core banking systems: SilverLake, Symitar Episys, CIF 20/20, or Core Director. If you wish to enable Zelle at your financial institution, please reach out to your Narmi General Manager for guidance on next steps. All the information in this section is specific to Zelle via JHA PayCenter. 

To use Zelle, an account must be a consumer (non-business) account, and must contain a valid first name, valid last name, valid address (no special characters) and a unique taxID (for example, a Social Security Number). Additionally, while it is not validated by Zelle/JHA, all users must be 13 years old or older. Your financial institution is responsible for restricting Zelle access to these allowed users by segmenting them in our Admin Platform. Please contact your Narmi Implementation Manager for assistance with segmentation.

In this section:

• Enroll in Zelle
• Transfer Money
• View Activity
• Manage Payment Profiles
• Manage Recipients

Enroll in Zelle

First time users must enroll in Zelle before sending money. To enroll in Zelle:

1. From the Transfers page on web or mobile, select Zelle. On the introduction that appears, select Get Started.

2. Choose a U.S. mobile phone number or email address to send and receive money. Your institution can opt to restrict a user to the email/phone sent during the Single Sign-On. Select Continue. 

3. Read the Zelle terms and conditions, then select Accept & Continue.

4. Enter the verification code sent to your phone number or email address, then select Verify.

5. Select the account where payments should be deposited, then select Continue.

6. A confirmation message appears. Select Send or Request Money to start using Zelle.

Transfer Money

To transfer money via Zelle:

1. From the Transfers page on web or mobile, select Zelle. If this is the first time transferring with Zelle, you must enroll. See the previous section for enrollment instructions.

3. On the page that appears, select Send Money or Request Money.

4. Select the person to send money to or request money from by entering their name, phone number, or email address. Optionally, select a person from the Recent Recipients list. To add a new recipient or sender, select the person icon on the upper right.

Recipients with the Zelle icon next to their name are already enrolled in Zelle.

5. Enter the amount to transfer, select the account from which the money should be transferred from, and select Review to continue. 

If you would like to quit the transfer, select Cancel.

Note: Transaction limits, as well as frequency limits, can be set by your institution during onboarding. These limits can be adjusted for individual users by submitting a PayCenter ticket.

6. A final page appears for you to review details and add an optional note. Select Send to complete the transfer. 

The recipient will receive their money (or receive your request for money) after enrolling in Zelle. The recipient must enroll within 14 days or the money is returned.

7. If your institution has opted to require a one-time passcode each time money is sent to a recipient, the prompt appears to enter the passcode and select Verify.

8. A confirmation page appears. Select All Done to finish.

View Activity

To view recent payments or requests, select Activity. On the page that appears, payments display by default, with pending payments on top and completed payments on the bottom. Select Request to see recent requests for money.

Manage Payment Profiles

From Manage Payment Profiles, users can add a new profile from which to send money, or change the account associated with a profile. From the Zelle landing page, select the cog wheel icon, and then select Manage Payment Profiles.

To change the account associated with a profile, select the payment profile to be changed and either select a different account or Delete and unenroll the profile.

To add a new profile: 

1. Select Add another email or U.S. mobile phone number.

2. Select a number or email from the list that appears, or select Add a new email or U.S. mobile phone number. 

3. Enter the phone number or email address and select Add. 

4. Enter the verification code sent to the phone number or email address entered and select Verify.

Manage Recipients

To add, edit, or delete recipients, from the Zelle landing page, select the person icon on the bottom. 

To add a new recipient:

From the Manage Recipients page, select the person icon on the upper right. Add the recipient’s first name (or business name,) last name, and U.S. mobile phone number or email address. Select Add and Continue to finish.

To edit a recipient:

Select the three dots to the right of the recipient’s name, then select Edit. Make changes and select Save.

To delete a recipient: 

Select the three dots to the right of the recipient’s name, then select Edit. On the confirmation message that appears, select Keep to keep the recipient or Delete to continue with deletion.

For more information on using Zelle, go to the Zelle FAQ.