Reset Password for a User

You can manually reset a user's password from the user's profile in the Admin Platform. This action provides an onscreen reset password link that you can share with the user. The link expires after a short time. The link is helpful for your financial institution when testing in your UAT environment since UAT environments do not send reset password emails. For information on how users can reset their own passwords, go to Username Recovery and Password Reset or User Profile.

To manually reset a user's password for them:

1. From the Admin Platform, select Manage Users on the top navigation bar. 
2. From the user list, select a user's name to open their profile. 
3. From the Actions menu, select Reset Password.
4. A confirmation message appears. Select Yes, send password reset.
   
5. The reset link appears onscreen to copy and share with the user.