Business Banking End-User Communications

The following end-user communications are automatically sent to Digital Banking business users. Emails are sent via the Narmi system and typically have a "from" address of no-reply@[financial-institution-domain] unless you have a default "from" email address specified in Institution Settings > Default From Email. For joint business accounts, communications are sent to the primary applicant only.

These emails are configurable in our Admin Platform. Under Institution Settings, on the left sidebar, select Digital Banking > Emails. 

• Dual Approval Approved Email Template – We send this email to a user when a wire they submitted is approved (dual approvals must be enabled). 
• Dual Approval Denied Email Template – We send this email to a user when a wire they submitted is denied (dual approvals must be enabled). 
• Dual Approval Requested Email Template – We send this email to all users who are permitted to approve wires when a wire is submitted for approval (dual approvals must be enabled).
• Organization Invite Template – We send this email when a business admin invites a new user to join their organization's Digital Banking account. 

To configure the FDIC or NCUA logos that appear in the footer of these emails, go to Institution Settings > Member FDIC or NCUA Logo URL.

For information on the emails automatically sent to consumer and business applicants, go to Account Opening End-User Communications.