Consumer Account Opening for Existing Users

Our Consumer Account Opening platform allows customers or members with accounts at your financial institution to open additional accounts. For example, a customer who currently has a Checking account may also want to open a Savings account. 

Note: The consumer account opening experience for existing users has specific core-related nuances. Please reach out to your Narmi Relationship Manager to ensure this is set up correctly against your institution’s core integration. Currently, consumer account opening is available from a web browser, not our mobile app.

To open a consumer account as an existing user from a web browser:

1. Applicants start at your financial institution's welcome page. This URL is typically https://open.yourinstitutionname.com. To find your institution's account opening URL, from the Admin Platform, go to Institution Settings > Account Opening > New Account Opening URL.
   The opening page asks whether the user has opened an account with your institution before. Select Yes, I’m a current or former customer to continue through the existing user flow. If the answer is No, I’m a new customer, they are taken to the new user flow. If the answer is I started an application but didn’t finish it, they are taken to the continuing application flow.
   
   
2. Existing users enter the following information (all fields are required):
   • First name
   • Last name
   • Email
   • SSN/ITIN
   • Date of birth
   • Account number – This is only applicable for account-based cores. For more information on cores, go to About Core Banking Systems.
     Select Next.
     
     At this point, we make a call to your institution’s core to determine if a user with the entered information exists. We currently only allow one applicant per email address. If an applicant is found, they proceed to step 3.
     If no applicant is found from the information entered, we direct them to the new user flow.
     If the applicant enters a correct date of birth and Social Security Number, but the email they entered does not match the core, we send a notification to the email address they entered. The notification asks the applicant to check the email associated with the institution for a link to continue the application. The default notification text can be customized in the Admin Platform under Institution Settings > DAO Existing User Email Mismatch Email Template.
     
     
3. If the applicant is found, we verify their identity by sending a verification code to the email address entered. The code expires after 10 minutes.
   Enter the code and select Next.
   
   
4. Once verified, the next page asks if the applicant wants to open a joint account. A progress bar on the left shows the application progress.
   
   
5. Upon selecting Yes or No to a joint account, a form appears to enter personal details (all fields are required). The existing user’s information is pre-populated from the core. For security purposes, this excludes date of birth and Social Security Number. If the applicant is opening a joint account, fields are provided for co-applicant information, which are the same fields required for the primary applicant.
   
   Note: If an applicant changes any of the information that was pre-populated, the changes they make will not be written to the core, except for the residential and/or mailing address—if set up to do so. If your institution has Institution Settings > DAO Will Update Existing User Address set to True, then the residential and/or mailing address will be written to the core when changed by the applicant.
   
   The following fields are available on the Your info page:
   • First name
   • Last name
   • Social Security Number/ITIN
   • Date of birth – For information on minors, go to Minor Applicants.
   • Occupation – Your institution can turn this field on or off in the Admin Platform under Institution Settings > Ask Additional Fields > Consumer Account Opening tab > Occupation. Once turned on, it is required for customers. Note: We write occupation to the core for IBS, Silverlake, SymXchange, and the ESB, but we do not write occupation to core for DNA.
   • Email address – The email address cannot be changed once verified.
   • Phone number
   • Certification checkbox – Select the box to certify citizenship and taxpayer identification. Please reach out to your Narmi Relationship Manager for questions on this checkbox.
   • Residential address
   • Mailing address – Your institution can opt to have the mailing address separate from the residential address. This is configurable in Institution Settings > Has Mailing Address. This adds a Mailing address is the same as your residential address box, which is selected by default if added. Clearing the box opens a form to enter a different mailing address.
     Note: Different mailing and residential addresses are only supported on the following cores: Symitar, IBS, DNA, Correlation, Silverlake, and Enterprise Service Bus (ESB).
     If you would like to allow applicants to use P.O. boxes for mailing addresses, you can enable this in Institution Settings > Edit Allow P.O. boxes as mailing addresses for Digital Account Opening (DAO). Note: Support for P.O. boxes differs depending on your core and the way it is configured. Please contact your Narmi Implementation Manager for more information.
     
     Select Next.
     
     
6. On the Choose your accounts page, applicants select which of your financial institution’s product offerings they would like to open, such as Checking, Savings, or Certificates of Deposit. To customize the product offerings at your financial institution, including restrictions on the number of products that can be opened, required products, recommended products, and hidden products, please contact support@narmi.com. For information on providing your applicants with an Account Opening URL that opens to specific products pre-populated on the application, go to Product-specific Links.
   Selected accounts are shown at the bottom under Your selection.
   Select Next.
   
   
7. If configured by your institution, the Account activity page contains customer due diligence questions for the applicant to answer. These custom questions give you the ability to capture an applicant’s intended usage of their accounts and help you build a risk profile for the account/applicant. For example, “Do you intend to write checks from this account?”
   You can configure these yes/no questions in the Admin Platform under Institution Settings > Customer Due Diligence Consumer Questions. The questions and the applicant’s responses are displayed in the application view and Application Record/Membership Card of the Admin platform, and the "account_activity_answers" column of the Consumer Account Applications report.
   
   
8. Next, the applicant chooses a funding method—either an external bank account or a debit/credit card. To enable/disable ACH or card funding, please contact your Narmi Relationship Manager.
   
   

   Option to Skip Funding
   During the Funding step, applicants who select account types with a $0 minimum balance amount have the option to skip funding by selecting “No” to “Do you want to fund your account now?” If the applicant selects “Yes,” options for funding appear. Your institution can configure this functionality in the Admin Platform under Institution Settings > When minimum balance is $0, and this setting is true, hide the funding page from the AO flow. If the applicant selects multiple products and at least one does not have a $0 minimum balance, they will see the funding screen and this question is hidden. In this case, the applicant can choose to keep the funding amount as $0 for the account(s) with $0 minimum balance.
   

   In the "Choose a funding method" section:
   • To fund with a bank account by logging in, select Log in with your bank and follow the prompts to enter your banking credentials.
   • To fund with a bank account by manually entering account information, select Manually link a bank account. Enter the routing and account numbers, and select the account type.
   • To fund with a card, select Use a credit/debit card and enter the card information.
     The selected account information appears onscreen with an option to edit the account details.
     
     Next, below the funding method, enter the amount of funding for each new account. Amounts must be entered in $0.25 increments. Your institution can customize minimum balances and maximum funding limits by product. Please contact support@narmi.com for assistance with setting the minimum balances and funding limits. For information on funding limits, go to Funding Limits.
     
     Below the funding amount, enter the referral code, if applicable. Go to Refer A Friend for more details on referral codes.
     
     Select Next.
     
     
9. On the Preferences page, applicants can opt to receive a debit card at the mailing address associated with the account by turning on the Debit card toggle. The debit card option is available for checking or savings accounts if set up by your institution in Product List Manager. If the applicant selects checking and savings accounts that both offer debit cards and requests a debit card, only one card is sent for both accounts. For joint applications, if the applicant requests a debit card, the card is automatically sent to both applicants (this cannot be changed). Your institution can make the debit card required for checking accounts by updating the Do you want to require a debit card? setting in Product List Manager in the Admin Platform. If required, users will not be able to turn off the debit card toggle on the Preferences page.
   Also on the Preferences page, applicants can opt in to Courtesy Pay, if your institution provides this service. The preferences step is optional for your institution. Reach out to your Narmi Implementation Manager to turn these preferences on/off.
   Select Next.
   
   
10. The Review disclosures page can vary by financial institution. You can set up specific disclosures by product, which are shown depending on which products the applicant has selected. This is customizable in the Admin Platform under Institution Settings > Disclosures. This setting supports Markdown. Go to Markdown Guide for assistance with basic syntax.
    Check the boxes to accept the disclosures and select Next.
    
11. The final step is a review of the completed application before submitting it. Select Edit to update any information or select Submit application to complete.
    
    If the application is successful, a summary of the opened accounts and initial funding appears. A confirmation email is sent to the email address associated with the account. Your institution can customize these emails from our Admin Platform under Institution Settings > Application Approved Template. Note: There are separate templates for business and consumer applicants.
    If your institution uses Narmi for Online Banking, users can select Enroll in online banking to create an online user profile.
    
    If additional documents are required, instead of the approval page, the applicant is prompted to take a photo of their government-issued ID as well as a selfie. This flow occurs only for institutions integrated with Vouched. Go to Application Statuses for more information about the Docs Requested flow.